Frequently Asked Questions
Everything you need to know about our science-backed hair care and shopping experience.
How do I know which Living Proof products are right for my hair type?
We recommend taking our personalized Hair Quiz on the homepage. Our scientists have developed formulas for all hair types, whether you are looking for volume, frizz control, repair, or curl definition.
Are Living Proof products safe for color-treated or chemically treated hair?
Yes, all of our products are formulated to be safe for color and chemically treated hair. They are sulfate-free, silicone-free, and paraben-free to ensure your hair remains healthy and vibrant.
What is your shipping policy and how long will my order take?
We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days, and standard delivery usually takes 3-7 business days depending on your location.
What is your return policy if I am not satisfied with a product?
We want you to love your hair. If you are not completely satisfied, you can return your purchase within 30 days of the delivery date for a full refund. Please contact our support team to initiate a return label.
Do you test your products on animals?
No, Living Proof is proud to be PETA-certified cruelty-free. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options including PayPal, Apple Pay, and Afterpay for interest-free installments.