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Returns & Exchanges
We want you to love your hair results, but if you are not completely satisfied with your Living Proof purchase, we offer free returns on all orders within 30 days of delivery.
1
Initiate Your Return
Visit our online return portal and enter your order number and zip code to start the process.
2
Print Your Label
Select the items you wish to return and download your prepaid USPS shipping label instantly.
3
Pack and Ship
Securely pack your items in the original packaging, attach the prepaid label, and drop it off at any authorized mail location.
4
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing